If you read my previous post, you can see I was pretty happy about getting an interactive family tree up at Freepages. That was in February. Less than 2 months later, at the end of March, I was notified by Rootsweb of a hardware failure at their data cents and that anything added to Freepages after summer of 2015 was permanently lost! They apologized for the inconvenience but invited me to re-upload my pages. A big inconvenience but not a major issue, right? Or so I thought!
Unfortunately when I went to the site, I was unable to log in. I was sure my password was correct, but still, I tried other passwords I'd used...you know...just in case...
Finally I gave up and contacted Rootsweb for help. This was the response.
"We are sorry that you are encountering difficulty with access of your web site. We have tested the Login information to your web site and encounter the same issue. We have reported this issue to our engineers so a solution to the problem may be found. We understand how important this is to you. We hope to have a resolution to the problem soon."
Well, at least they were working on it. I checked in a couple of weeks later, mid-April, only to be told there was no update. I waited a couple of months and then contacted them in early June, asking if the problem had been resolved, and if not, could I just request new web space. This was the response I got.
"We appreciate the frustration being encountered with this problem. Unfortunately we do not have any updated information that we can provide you with at this time. Due to other technical problems it is not possible to create a new account to resolve the issue. We are sorry for the continued inconvenience."
It's not looking good for getting back online with Freepages. I am now looking for a replacement; someplace with free hosting that I can FTP files to. If you know of something similar to Freepages, please let me know. Leave a comment or use the contact link to let me know. I'll appreciate it. Thanks!
Unfortunately when I went to the site, I was unable to log in. I was sure my password was correct, but still, I tried other passwords I'd used...you know...just in case...
Finally I gave up and contacted Rootsweb for help. This was the response.
"We are sorry that you are encountering difficulty with access of your web site. We have tested the Login information to your web site and encounter the same issue. We have reported this issue to our engineers so a solution to the problem may be found. We understand how important this is to you. We hope to have a resolution to the problem soon."
Well, at least they were working on it. I checked in a couple of weeks later, mid-April, only to be told there was no update. I waited a couple of months and then contacted them in early June, asking if the problem had been resolved, and if not, could I just request new web space. This was the response I got.
"We appreciate the frustration being encountered with this problem. Unfortunately we do not have any updated information that we can provide you with at this time. Due to other technical problems it is not possible to create a new account to resolve the issue. We are sorry for the continued inconvenience."
It's not looking good for getting back online with Freepages. I am now looking for a replacement; someplace with free hosting that I can FTP files to. If you know of something similar to Freepages, please let me know. Leave a comment or use the contact link to let me know. I'll appreciate it. Thanks!